Have questions? We’ve got answers.
Here are some of the most common questions our customers ask before or after placing an order on JERSEYTREND.

1. What products do you sell?

We specialize in high-quality hoodies, blankets, and lifestyle apparel designed for comfort, self-expression, and everyday style. Each item is crafted with care, using premium materials you’ll love to wear or gift.

2. Where do you ship from?

All orders are processed and shipped from our fulfillment center. We primarily ship from the U.S., but we also serve international customers in select regions. For full details, please visit our Shipping Policy.

3. How long does shipping take?

  • Domestic (U.S.) orders: 3–7 business days

  • International orders: 7–21 business days

Processing time is typically 1–3 business days. You’ll receive a tracking number as soon as your order ships.

4. How can I track my order?

Once your order is shipped, we’ll send you a confirmation email with a tracking link. You can use that to follow your package in real time. Didn’t receive an email? Check your spam folder or contact us at [email protected].

5. Do you accept returns?

Yes! If your item is unused and in its original condition, you may return it within 14 days of delivery. Read our full Return & Refund Policy to learn how to begin the process.

6. Can I exchange an item for a different size or color?

Absolutely. We offer exchanges on eligible products as long as they’re in new condition and in stock. Contact us at [email protected] to request an exchange.

7. What if my item is damaged or incorrect?

We’re truly sorry! Please email us right away at [email protected] with your order number and a photo of the issue. We’ll resolve it quickly with a refund or replacement. This is covered in our Return & Refund Policy.

8. What payment methods do you accept?

We accept:

  • Major credit and debit cards (Visa, MasterCard, AMEX)

  • PayPal

  • Apple Pay / Google Pay (if available)

Your payment information is secure and processed through certified, encrypted channels. More details can be found in our Billing Terms and Conditions.

9. Is my personal information safe?

Yes. We use SSL encryption and follow industry best practices to keep your data secure. Read our full Privacy Policy to understand how we protect and use your data.

10. I entered the wrong shipping address. Can I change it?

If your order hasn’t shipped yet, we can usually update the address. Email us as soon as possible at [email protected]. Once the package is in transit, we may be unable to make changes.

11. Do you offer gift packaging?

Currently, we don’t offer custom gift wrap, but our items come in simple, clean packaging that’s perfect for gifting. We’re working on adding more gifting options soon—stay tuned!

12. How do I contact your team?

We’re here to help!
You can contact us by emailing [email protected], or visit our About Us page to learn more about our story and commitment.

Still have questions?
Feel free to Report a Security Issue if something seems suspicious, or review our full Terms of Service for detailed legal information.

Customer contact 24/7
Phone : +1 (505) 340-8375
Mail : [email protected]
Address : 4517 Shiloh Pl NEAlbuquerque, NM 87111, US