Cancel/Change Order Policy

Last Updated: September 12, 2025

Mckenzieshoponline, operated by Mckenzie LLC, understands that circumstances may arise where you need to cancel or modify your order. We aim to process orders quickly to ensure you receive your items as soon as possible. To facilitate any changes or cancellations, please review the following guidelines.

1. Cancellation & Modification Window

You must request any cancellations or modifications to your order within 4 hours of the time of purchase. All order times are based on the Central Time (CT) zone to align with our headquarters in Iowa City, IA.

We strive to process orders efficiently, and requests received beyond this 4-hour window may not be possible as the order may already be in the fulfillment and shipment process.

2. How to Request a Cancellation or Change

If you need to cancel or modify your order within the 4-hour window, please contact our customer support team immediately. You can reach us through any of the following methods:

When contacting us, please provide your order number and the specific changes you wish to make (e.g., cancel the entire order, change an item, or update the shipping address).

3. Requests After the 4-Hour Window

If your request is received after the 4-hour window has passed, we unfortunately cannot guarantee that your order can be cancelled or modified.

If your order has already been processed for shipment or has shipped, it cannot be cancelled or changed. In such cases, you may refer to our Returns & Refunds Policy once you receive the item if you wish to return it for a refund or exchange, subject to the terms of that policy.

4. Delivery Address Accuracy

Please double-check that your delivery address is accurate and complete before submitting your order. Mckenzieshoponline, operated by Mckenzie LLC, is not responsible for issues, delays, or non-delivery arising from incorrect or incomplete addresses provided by the customer at checkout.

In cases where an order is returned to us due to an inaccurate or undeliverable address, you may be responsible for any additional shipping charges incurred to reship the order to the corrected address. We will contact you to arrange for reshipment in such instances.

5. Further Assistance

Should you have any questions or require further assistance regarding your order or this policy, please do not hesitate to contact our customer service team. We are committed to providing you with exceptional service.

Store Information:

Thank you for choosing Mckenzieshoponline. We appreciate your understanding and cooperation with our policy.

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